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Error 14 Help
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These are the two most frequent scenarios that elicit the dreaded "Error 14" response from the Real Audio Player. This information pertains to Windows based machines only. If you are experiencing this same error on a Mac, simply delete the Real Audio folder in the Extensions folder of your System Folder, and reinstall the most recent version of the RealPlayer (version 3.0 or later)
For Windows users:Scenario Number One:Creative Labs bundles a 2.1 version of the RealAudio Player with the AWE64 sound card installation software. The older version of the Player can cause problems or various error messages to occur when RealPlayer 4.0 is also installed. The problems can include: no sound from the Player, poor sound with a good connection, error 14 on valid links, error 88 when minimum CPU and bandwidth requirements are met, error 104 on working sites, and other unexpected behaviors. To solve this problem, manually delete all RealAudio Player and RealPlayer files then reinstall RealPlayer 4.0x.If you are using Player Plus, be sure to note your serial number before starting this process. You will need it to reinstall. This number can be found on the back of the CD case if you purchased the boxed product, in the About dialog box found off of the Help menu of later versions of Player Plus, or in the confirmation e-mail RealNetworks sent after you purchased the product on-line. Remove all RealAudio software from the system by deleting the "raplayer" and "real" directories, and any other files related to these applications. These files and directories are detailed as follows: In C:\RAPLAYER (or the directory specified during the installation):
In C:\REAL\PLAYPLUS
In C:\WINDOWS directory:
In C:\WINDOWS\SYSTEM directory:
In C:\WINDOWS\HELP directory:
If you installed the RealAudio Plug-In, then in the plug-in directory of your browser:
After removing the above files, reinstall the most current release
of RealPlayer or RealPlayer Plus 4.0x. To reinstall without
re-downloading, double-click on the previously downloaded installation file. If
you need to re-download, the RealPlayer can be downloaded for free
from:
To get the current version of RealPlayer Plus, please visit the
following Web site: or select PlusZone from the Sites menu within RealPlayer Plus. From the PlusZone page, click on Product Archives and choose RealPlayer Plus 4.0. Once the file is downloaded to your system, double-click on the downloaded file to start the installation process.
Scenario Number Two:I have installed RealAudio Player 3.0 on a system with Internet Explorer 3.0 and I'm getting various error message from my player.Microsoft Internet Explorer 3.0 installs RealAudio 2.1 during its installation process. To avoid possible .dll conflicts, you will need to remove this version from your system to get the player to work correctly. 1.Removing all RealAudio software from the system by deleting the raplayer directory and deleting the following .dll files from the windows/system directory:
2.Remove the raplayer.exe file from the Windows/System directory. 3.Reinstall the RealAudio 3.0 Player. |
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